Our PC Repair Process: What to Expect When You Bring in Your Computer
When you bring in your computer, our repair process is clear and efficient. Initially, we create a virtual service ticket to document your issues and contact information. We recommend backing up your data and removing system passwords for easier access. Our skilled technicians perform diagnostics to identify problems and prioritize data safety. Once we've confirmed the issues and costs, we get to work on the repairs. You'll receive updates throughout the process and a detailed report when you're ready for pick-up. Curious about how we guarantee your data's security and the shipping options?
Upon drop-off, a virtual service ticket is created to document your computer's issues and contact information.
Data backup is recommended to external drives or cloud services to prevent any potential loss during repairs.
Extensive diagnostics are performed to identify issues, with regular updates provided via email or text throughout the process.
Repairs commence only after diagnostic confirmation and pricing agreement, ensuring transparency and quality maintenance.
You will receive a detailed report of findings and repair steps taken, along with notification for device pick-up when completed.
Overview of Our Repair Process
Understanding our repair process is crucial for a smooth experience when you bring in your computer. We typically tackle software-related issues within 3-5 business days.
Upon drop-off, we create a virtual service ticket that documents the problem and your contact information, ensuring you're updated throughout the process.
To facilitate effective computer repair, it's important that you sanitize your device and bring any necessary install media. We'll only proceed with data reformatting or reinstallation after receiving your written permission, safeguarding your data. Additionally, our team is equipped to handle a wide range of repairs, including professional PC and laptop repair, ensuring that your device is in expert hands.
Once repairs are complete, we'll notify you via call or email, allowing you to pick up your device during IT Center hours.
Pre-Repair Steps to Take
Before we bring in your computer for repair, it's essential to take a few significant steps to guarantee a smooth process.
To begin, back up your data, ensuring all vital information is safely stored on external drives or cloud services. This step protects against potential data loss during repairs.
Next, remove any passwords on your system to facilitate access for our technicians, allowing them to diagnose and fix the computer problem without delays.
Moreover, disconnect all external devices, like printers and drives, to prevent damage.
Document the symptoms, including error messages and recent changes; this information helps us efficiently identify the issue.
Finally, check your warranty status to understand coverage details and any potential costs for the necessary part(s). Additionally, be aware that we emphasize data protection techniques during repairs to safeguard your sensitive information.
Diagnostics and Issue Identification
Once your computer arrives at our repair center, we kick off the diagnostics process to pinpoint the exact issues affecting your system. Our team performs extensive diagnostics to reveal underlying problems, making certain no detail is overlooked.
We recognize how critical it's to safeguard your data; hence, we prioritize identifying potential risks for data loss during our evaluation. In particular, we assess for any signs of hardware failure, which is one of the common causes of data loss.
Throughout this process, we keep you informed via email and text messages about the issues identified. After diagnostics, we provide a detailed report outlining our findings for full transparency.
We then communicate the repair pricing, requiring your confirmation before any work begins. Our goal is to guarantee clarity in the repair process and facilitate efficient resolutions for the identified issues.
Dr IT Services - Computer Repair, Laptop Repair & Data Recovery
I contacted Vlad after my son fried my laptop by using his powerful charger in my less powerful laptop. I was very anxious.
He was very responsive when I made initial contact and I was above to drop my laptop off that morning.
The service was supremely… More professional and very quick. I even brought my son's laptop (which was broken and that is why he was using mine) to be fixed too.
I was given clear prices and expectations for how long the repairs would take. Both repairs were completed very quicker and exceeded expectations.
I would highly recommend Vlad.
Highly recommend.
I contacted Vlad as my laptop wasn’t working. (Would not power up). I dropped it off to him in the morning. Then later that day he was able to diagnose the fault and put forward a plan to resolve.
Unfortunately it was not economical… More to repair, but he was able to source the perfect replacement for my budget. Which I couldn't be more happy with. For a small fee he was able to transfer all my data over to the new device.
All turned around in a few days.
The service was fast, friendly and had great communication. I would highly recommend to anybody who needs their devices repairing.
Thanks Vlad.
Vlad is exceptional in IT related field.
He saved my data, it was like saving my life literally. At Dr IT services you can assured of a solution for your IT related problems, you can simply close your eyes and can trust him, guy is a genius, I be will… More working with him on several other projects once I am settled in. Thank you Dr IT services 😊
5/5 .
Merry Christmas Vlad..cheers see you around!
I bought an expensive gaming laptop which was shutting down whilst gaming, and I suspected it might be because the operating temperatures were too high.
I reached out to Vlad one morning and he offered to take a look at the laptop and repair it the same… More day. He was very polite and knowledgeable about the laptop I'd bought and about the CPU and GPU therein, and was aware that they were prone to overheating. He knew immediately what to do to fix it, so I left my laptop with him and shortly thereafter Vlad let me know that he had finished and the laptop was ready to collect. He was so efficient I could barely believe it! He took pictures throughout the process of the internals (before and after his repair) and showed me them on arrival.
I took the laptop home and sure enough the operating temps are ~15c less and the laptop now works perfectly. Thank you Vlad! And all for a very reasonable price. Please do not hesitate if you are thinking about using Vlad! If I need anything IT related from now on, Vlad will be my first point of call!
Exceptional service!!
We thought we had lost over 20 years of memories but Vlad at Dr IT Services managed to recover pretty much everything. There is no price to put on memories so to have recovered the data lost was beyond words for us.
The team at… More Dr IT Services excelled in their computer repair, laptop repair, and data recovery services, offering prompt and friendly assistance that was both knowledgeable and reliable, making the entire experience seamless. Their efficient and helpful staff made the whole process stress-free, leaving me completely satisfied with their overall service. Would definitely recommend!
Vlad was incredible! So generous with his time, explained everything so well and was great communicating. Cannot recommend him highly enough.Don't look around for someone else, if you've got a problem this is the guy you need to see!
Vlad is excellent to use. I was looking for a computer repair in the area and came across him. Contact very easy and dropped the laptop down straight away. My son had broken his screen. Good communication with Vlad and efficient repair. Kept me updated… More throughout the process. Reasonably priced. Overall, i wouod recommend Vlad if you need any repairs doing, i will be using him again if i need to
Dr IT Services: Exceptional ServiceI recently entrusted Dr IT Services with the repair of my water-damaged laptop, which required a motherboard replacement. I am delighted to commend their exceptional service.Dr IT Services exhibited professionalism and… More expertise throughout the repair process. He provided clear and concise explanations of the necessary work, alleviating my concerns. To my great relief, the repair was completed efficiently, and my laptop was restored to full working order.I would wholeheartedly recommend Dr IT Services to anyone in need of computer repair services. Their technical competence and commitment to customer satisfaction are truly commendable.Very satisfied customer
Vlad was really great. He was highly professional and very helpful in sorting out my problem which required a new motherboard. He did an excellent job fitting the new motherboard at a very good price.
He even helped me return the defective motherboard… More that was sent in error as I was outside the country, which reflects his helpful nature.
I have used his services more than once, and he helped me repair 3 different laptops. I don't go to anyone before asking him first for help.
I highly recommend that you talk to him if you have any issues with a PC before going to someone else.
Exceptional Service!!!I had some issues with my PC last week, with my SSD, and I thought I have lost my university assessments because my PC did not open anymore. Another issue was that I did not know anyone in my area that could fix my PC but I am glad… More that I have found and meet Vlad. He manage to fix my PC in one day just in time to be able to send my assessment to the university in time and the problem was solved. Vlad is a really great person and i would recommend him to anyone from now on if they have issues with their devices.
After we've confirmed the issue through diagnostics, we promptly get to work on the necessary repairs or replacements, pending your agreement on the repair charges.
Our skilled technicians guarantee that only the necessary parts are employed, maintaining a high standard of quality throughout the process.
Each system undergoes rigorous quality checks to verify full functionality before it's ready for you.
We believe in transparent communication, so you'll receive a detailed report outlining the identified issues and the steps we took during the repair.
After completion, we provide you with an estimated delivery time of 1-2 business days.
Rest assured, we'll keep you updated via email or text regarding the repair completion and shipping status.
Shipping and Pick-Up Information
With repairs underway, it's vital to know how we handle shipping and pick-up for your device.
You can conveniently drop off your computer at any FedEx location, or if you prefer, arrange for a free pick-up by calling FedEx. An empty shipping box will be delivered to you the next business day with Express service, and within 1-2 days for Standard service.
Don't forget to keep your package receipt after shipping, as it's important for tracking your shipment.
Once your device leaves the repair center, you can expect delivery within 1-2 business days.
Just a heads-up: shipping charges may apply based on the service type you choose for your repair process.
Ensuring Data Security
Ensuring our data's security during the repair process is a top priority.
We recognize the importance of protecting your personal information, so we take proactive measures to safeguard your data.
Here's how we do it:
Remove or encrypt personal data before repair.
Back up your data to external drives or cloud services.
Disable or remove passwords for technician access.
Select qualified technicians who prioritize data protection.
Assess the need for necessary part(s) before repairs begin.
Hi, I'm Vlad Tabaranu. I'm your local computer and laptop repair specialist in Birmingham, and I've been providing top-notch IT services for over two decades!
Since April 2000, I've been dedicated to solving all kinds of computer problems, consistently ranking among the top 3 computer repair services in Birmingham. My commitment to excellence has been recognized with prestigious awards, including:
1. Is your PC/laptop noisy or overheating? Get it internally cleaned and have the thermal paste replaced!
2. Is your PC/laptop slow? Replace your current storage device with an SSD or nVme!
3. ALWAYS keep your important data on cloud! I recommend MEGA.nz for 2 reasons: I) it's end-to-end encrypted & II) it's cheaper per TB of data than Dropbox and Google Drive
4. SECURITY Surf the web without tracking with a VPN Surfshark
5. SECURITY Realtime keystroke encryption protects your typed info from keystroke capturing malware in all browsers and major apps. KeyScrambler
I contacted Vlad after my son fried my laptop by using his powerful charger in my less powerful laptop. I was very anxious.
