guide for remote device setup
/ By Vlad Tabaranu / Remote Tech Solutions / 0 Comments

Remote Assistance Guide for New Device Setup

Fed up with the confusion of tangled wires and intricate settings when setting up your new device? Picture having a helpful guide leading you through each step effortlessly.

This guide will uncover the secrets of remote assistance for your new device setup. From connecting with a tech expert to troubleshooting from home, this guide will transform how you tackle tech challenges.

Stay tuned to learn how to navigate the complexities of new device setup with ease and confidence.

Key Takeaways

Setting up your new device can be stress-free with remote assistance. Connecting with a technician who can guide you through any challenges remotely is the key to a smooth setup process. Expert support is just a click away, so you can say goodbye to technical jargon and frustration. Embrace the convenience of remote assistance for a hassle-free experience when getting your new device up and running.

Remote Assistance Overview

remote troubleshooting and support

Remote assistance is a valuable method that allows technicians to connect and control your device over a network, facilitating efficient troubleshooting without the need for a technician to be physically present. This collaborative support approach enables swift resolution of computer-related issues and provides real-time guidance for immediate solutions to technical difficulties.

Utilizing remote assistance is beneficial not only for individual users but also for onboarding new off-site employees and enhancing training programs. It promotes collaboration within remote teams, offering project assistance and support regardless of physical location. The ability to provide instant technical aid remotely enhances overall productivity and efficiency in a modern work environment, empowering users and technicians to work together effectively in overcoming technical challenges promptly.

Setting Up Remote Help

Moving on from the general overview of remote assistance, let's now focus on setting up Remote Help for effective support and management of Android devices.

Remote Help is a cloud-based solution within the Intune Suite designed specifically for managing Android devices used by frontline workers. To begin, ensure that your Android devices are enrolled in Intune as Android Enterprise Dedicated and are compatible with selected Samsung and Zebra models.

Remote Help offers three levels of access – view only, full control, and unattended control – each tailored to address technical issues efficiently. To ensure optimal functionality of these access levels, devices should be running on Android OS versions 8 or above.

The Remote Help app can be easily deployed through the Managed Google Play store, providing role-based access permissions and device-specific configurations. By setting up Remote Help correctly, you empower your support team to effectively troubleshoot and manage Android devices, thereby improving overall operational efficiency.

Configuring Permissions and Roles

managing access control settings

Configuring permissions and roles in Remote Help streamlines helper access and enhances the efficiency of remote assistance sessions for new device setup. By implementing role-based access control, you can effectively manage helper permissions. This allows you to assign specific permissions such as screen sharing, full control, or unattended control based on helper roles.

Role-based access ensures that helpers only possess the necessary level of access required to assist users effectively. Helpers with the appropriate permissions can securely initiate and manage Remote Help sessions.

Setting up permissions and roles is crucial as it helps guarantee efficient and secure remote assistance for setting up new devices. By configuring these settings accurately, you create a structured environment where helpers can perform their tasks efficiently while maintaining the security and integrity of the remote assistance process.

Mastering the configuration of permissions and roles will optimize the remote assistance experience for both helpers and users.

Monitoring and Reporting Tools

Utilise monitoring and reporting tools in Remote Help to track session data efficiently for auditing purposes. The monitoring tools keep session details, such as provider ID, device information, and start/end times, stored on Microsoft servers for 30 days. This feature allows for detailed audit logs and analysis of session activities to ensure accountability. During sessions, compliance warnings are triggered for non-compliant devices, aiding in maintaining security standards.

Furthermore, Remote Help draws helper and sharer information from their organisational profiles, enhancing session monitoring and reporting capabilities. By leveraging these tools effectively, you can streamline the auditing process and maintain a record of all remote assistance activities. The reporting features provide valuable insights into session performance and compliance levels, enabling you to address any issues promptly. Stay vigilant with the monitoring tools to uphold security standards and optimise the remote assistance experience for all parties involved.

Conclusion and Next Steps

summary and action plan

Congratulations on completing the setup process for your new device! As you move forward, here are some essential next steps to ensure a smooth transition and effective use of your device:

  • Backup Your Data: Regularly back up your important data to safeguard against unexpected events.
  • Update Software and Security: Keep your device's software current and maintain security measures to protect your information.
  • Explore Advanced Features: Take time to familiarize yourself with the advanced features of your new device to maximize its capabilities.

Frequently Asked Questions

How Do I Set up Remote Assistance?

To establish remote assistance, you need to enable access on your computer, permit connections in settings, and follow the on-screen prompts. You can opt for Easy Connect or choose a contact for assistance. Quick Assist serves as a handy tool for remote support.

Do You Need an Organizational Account to Use Remote Help?

You must have an organizational account to access Remote Help. Helpers and sharers log in using a Microsoft Entra ID. Access levels for helpers are managed through role-based control. Devices that are not compliant will display compliance warnings.

How Do I Allow Remote Help to Unenrolled Devices?

To enable remote assistance on unenrolled devices, you should enrol in Intune as Android Enterprise Dedicated. Make sure to specify the Android OS versions required for access. Obtain the necessary licenses, grant permissions, and deploy the Remote Help app through Managed Google Play.

Should I Allow Remote Assistance on My Computer?

Yes, it's advisable to permit remote assistance on your computer. This allows for efficient troubleshooting and secure access for technicians, ultimately saving time and simplifying issue resolution. You retain control over when and how assistance is granted, thereby enhancing security.


Setting up your new device can be made hassle-free with remote assistance.

Connecting with a technician who can guide you through any challenges remotely is the key to a smooth setup process.

No more frustration with technical jargon – expert support is just a click away.

Embrace the convenience of remote assistance for a stress-free experience when getting your new device up and running.