Dr IT Services is committed to ensuring our website is accessible to everyone, including people with disabilities. We believe everyone should have equal access to information about our computer repair services, regardless of their abilities or the technology they use.

Our Commitment to Accessibility

We’re working to make our website accessible and usable for all visitors. This includes people who:

  • Use screen readers or other assistive technologies
  • Navigate using only a keyboard
  • Have visual, hearing, motor, or cognitive impairments
  • Use mobile devices or tablets
  • Have slower internet connections

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and improve usability for everyone.

What We’ve Done to Improve Accessibility

Our website includes these accessibility features:

Navigation and Structure

  • Clear, consistent navigation throughout the site
  • Descriptive page titles and headings
  • Logical reading order and content structure
  • Skip navigation links for keyboard users
  • Breadcrumb navigation where appropriate

Visual Design

  • High contrast between text and background colours
  • Text that can be resized up to 200% without loss of functionality
  • Content that doesn’t rely solely on colour to convey information
  • Clear, readable fonts throughout the site

Images and Media

  • Alternative text (alt text) for informative images
  • Descriptive captions for important visual content
  • Images that don’t interfere with screen reader functionality

Forms and Interaction

  • Clearly labelled form fields
  • Error messages that explain what went wrong and how to fix it
  • Keyboard accessible navigation and functionality
  • Focus indicators for interactive elements

Content

  • Plain English explanations of technical terms
  • Clear, concise language throughout
  • Consistent terminology and layout
  • Content organised with clear headings and sections

Known Accessibility Issues

We’re continuously working to improve our website’s accessibility. Currently, we’re aware of these potential issues:

Third-Party Content: Some embedded content from external services (like Google Maps or social media) may not fully meet accessibility standards. We’re working with these providers to improve accessibility.

Legacy Content: Some older content may not fully meet current accessibility standards. We’re systematically reviewing and updating this content.

PDF Documents: Some downloadable documents may not be fully accessible. We’re working to provide alternative formats where needed.

Assistive Technologies

Our website has been tested with:

  • Screen readers (including NVDA, JAWS, and VoiceOver)
  • Voice recognition software
  • Keyboard-only navigation
  • Browser zoom functionality up to 200%
  • Mobile device accessibility features

Feedback and Contact Information

We want to hear from you if you encounter accessibility barriers on our website.

Report Accessibility Issues

If you find any part of our website difficult to use or inaccessible, please contact us:

Phone: 07405 149750
Email: contact@dr-it.co.uk
Address: 415 Court Oak Road, Harborne, Birmingham, B32 2DX

When reporting accessibility issues, please include:

  • The web page URL where you encountered the problem
  • A description of the issue you experienced
  • The assistive technology you were using (if applicable)
  • Your contact information so we can follow up

Alternative Ways to Access Information

If you cannot access information on our website, we can provide it in alternative formats:

Available formats include:

  • Large print documents
  • Audio descriptions of visual content
  • Plain text versions of complex content
  • Information provided over the phone
  • In-person consultations at our workshop

Response Times

We’re committed to responding to accessibility concerns promptly:

  • Acknowledgment: Within 2 working days
  • Investigation: We’ll investigate the issue within 5 working days
  • Resolution: Simple issues will be fixed within 10 working days
  • Complex Issues: May take longer, but we’ll keep you informed of progress

Ongoing Improvements

We regularly review and improve our website’s accessibility through:

Regular Testing

  • Monthly accessibility audits using automated tools
  • User testing with people who use assistive technologies
  • Browser compatibility testing across different devices
  • Mobile accessibility testing

Staff Training

  • Ongoing accessibility awareness training
  • Updates on latest accessibility standards and best practices
  • Understanding of assistive technologies and their users

Technical Improvements

  • Regular updates to website code and structure
  • Implementation of new accessibility features
  • Optimization for assistive technologies
  • Performance improvements for users with slower connections

Enforcement and Complaints

If you’re not satisfied with our response to your accessibility concern:

Alternative Contact Methods

  • Citizens Advice: For general consumer advice
  • Equality and Human Rights Commission: For discrimination concerns
  • Ombudsman Services: For unresolved service complaints

Legal Framework

This accessibility statement reflects our commitment to compliance with:

  • Equality Act 2010
  • Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
  • European Standard EN 301 549
  • Web Content Accessibility Guidelines (WCAG) 2.1

Technical Information

Browser Compatibility

Our website is designed to work with:

  • Current versions of Chrome, Firefox, Safari, and Edge
  • Internet Explorer 11 (with some limitations)
  • Mobile browsers on iOS and Android
  • Assistive technology browsers

Accessibility Features

  • Keyboard Navigation: All functionality available via keyboard
  • Screen Reader Support: Compatible with major screen readers
  • Zoom Support: Content usable at 200% zoom
  • Colour Contrast: Meets WCAG AA standards
  • Focus Management: Clear focus indicators throughout

About Dr IT Services Accessibility

As a computer repair business, we understand the importance of technology accessibility:

We have experience helping customers with disabilities set up and maintain accessible technology solutions, including:

  • Screen reader software installation and configuration
  • Accessibility feature setup on computers and devices
  • Hardware modifications for improved accessibility
  • Guidance on assistive technology options

Updates to This Statement

We review and update this accessibility statement regularly to reflect improvements to our website and changes in accessibility standards.

This statement was:

  • Prepared: 25/07/2025
  • Last reviewed: 25/07/2025
  • Next review: 25/01/2026

Contact Dr IT Services

For all enquiries, including accessibility concerns:

Dr IT Services
415 Court Oak Road, Harborne, Birmingham, B32 2DX

Phone: 07405 149750
Email: contact@dr-it.co.uk
Website: dr-it.co.uk

Workshop Hours:
Tuesday-Friday: 08:00-20:00
Saturday: 10:00-17:00
Sunday-Monday: Closed

We’re committed to providing excellent service to all our customers, and accessibility is an essential part of that commitment.

This accessibility statement applies to the Dr IT Services website (dr-it.co.uk) and demonstrates our ongoing commitment to digital inclusion.