Dr IT Services uses cookies and similar technologies on our website to enhance your browsing experience and provide better services. This cookie policy explains what cookies are, how we use them, and how you can control them.
What Are Cookies
Cookies are small text files that websites place on your computer or mobile device when you visit. Cookies are widely used to make websites work more efficiently and provide information to website owners.
Cookies help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve your user experience
- Analyse website performance
How We Use Cookies
Dr IT Services uses cookies for several purposes:
Essential Website Function: Some cookies are necessary for our website to work properly. These ensure basic functionality and security features.
Analytics and Performance: We use cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience.
Communication Tools: Our WhatsApp contact plugin may use cookies to remember your communication preferences.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly:
Website Functionality Cookies:
- Session management
- Security features
- Basic website navigation
- Form submission processing
WooCommerce Cookies (for our shop):
- Shopping basket contents
- Payment processing security
- User session management
Purpose: These cookies ensure our website and online shop work correctly.
Duration: Most are session cookies that expire when you close your browser.
Legal Basis: Legitimate interest (necessary for website operation).
Analytics Cookies
Google Analytics:
- Purpose: Helps us understand how visitors use our website
- Information Collected: Pages visited, time spent on site, visitor location (anonymised), device type
- Duration: Up to 2 years
- Data Processing: Google processes this data on our behalf
- Privacy: Data is anonymised and aggregated
Why We Use Analytics:
- Improve website performance and user experience
- Understand which services interest our customers most
- Identify technical issues affecting website use
- Plan website improvements and new content
Communication Cookies
Chaty WhatsApp Plugin:
- Purpose: Enables direct WhatsApp contact functionality
- Information Stored: Contact preferences, chat widget settings
- Duration: Varies based on your browser settings
- Function: Remembers your communication preferences for future visits
Third-Party Cookies
Google Analytics: We use Google Analytics to analyse website usage. Google may place cookies on your device for this purpose. Google’s use of cookies is governed by their privacy policy.
WhatsApp Integration: Our Chaty plugin connects to WhatsApp services. WhatsApp’s privacy policy governs any data processing through their platform.
Managing Your Cookie Preferences
You have several options for controlling cookies:
Browser Settings
Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block some or all cookies
- Set preferences for specific websites
Popular Browser Settings:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Site permissions > Cookies and site data
What Happens When You Block Cookies
Essential Cookies: Blocking these may prevent our website from working properly. You may experience issues with:
- Website navigation
- Form submissions
- Shop functionality
- Security features
Analytics Cookies: Blocking these won’t affect website functionality but prevents us from understanding how to improve your experience.
Communication Cookies: Blocking these may affect the WhatsApp contact functionality.
Google Analytics and Privacy
Data Collection: Google Analytics collects anonymised data about website usage. No personally identifiable information is collected without your explicit consent.
Data Retention: We’ve configured Google Analytics to retain data for 26 months, after which it’s automatically deleted.
IP Anonymisation: We’ve enabled IP anonymisation, so your full IP address isn’t stored.
Opt-Out Options: You can opt out of Google Analytics tracking by:
- Installing the Google Analytics Opt-out Browser Add-on
- Adjusting your browser cookie settings
- Using privacy-focused browsers or extensions
Cookie Consent
Implied Consent: By continuing to use our website, you consent to our use of cookies as described in this policy.
Withdrawing Consent: You can withdraw consent at any time by:
- Adjusting your browser settings
- Deleting existing cookies
- Contacting us to discuss your preferences
Legal Basis for Cookie Use
Essential Cookies: Legitimate interest (necessary for website operation)
Analytics Cookies: Legitimate interest (website improvement) and consent
Communication Cookies: Legitimate interest (customer service) and consent
Data Protection and Cookies
GDPR Compliance: Our cookie use complies with GDPR requirements. We only collect necessary data and respect your privacy rights.
Data Security: Cookie data is protected using appropriate security measures.
International Transfers: Some cookie data may be processed by Google in countries outside the EEA, but Google provides appropriate safeguards.
Updates to This Cookie Policy
We may update this cookie policy to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on our website with the revision date.
Contact Us About Cookies
If you have questions about our cookie use or want to discuss your preferences:
Dr IT Services
415 Court Oak Road, Harborne, Birmingham, B32 2DX
Phone: 07405 149750
Email: contact@dr-it.co.uk
Useful Resources
For more information about cookies and privacy:
- Information Commissioner’s Office (ICO): ico.org.uk
- Google Analytics Privacy: policies.google.com/privacy
- About Cookies: aboutcookies.org
- Your Online Choices: youronlinechoices.com
Summary of Our Cookie Use
| Cookie Type | Purpose | Duration | Third Party |
|---|---|---|---|
| Essential | Website functionality | Session/Persistent | No |
| WooCommerce | Shop operation | Session/Short-term | No |
| Google Analytics | Website analysis | Up to 2 years | Yes (Google) |
| Chaty Plugin | WhatsApp contact | Varies | Yes (WhatsApp) |
Your Privacy Matters: We’re committed to transparency about our cookie use and respect your right to control your online privacy.
Last updated: 25/07/2025
This cookie policy applies to all cookies used on the Dr IT Services website (dr-it.co.uk) and should be read alongside our Privacy Policy.
