Privacy Policy

Dr IT Services is committed to protecting your privacy and ensuring your personal data remains secure. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our computer repair services.

Who We Are

Dr IT Services is a computer repair business owned and operated by Vlad Tabaranu. We’re based at 415 Court Oak Road, Harborne, Birmingham, B32 2DX, and we’ve been serving Birmingham since 2018 (Est. 2000).

Contact Details:

Business Name: Dr IT Services
Owner: Vlad Tabaranu
Address: 415 Court Oak Road, Harborne, Birmingham, B32 2DX
Phone: 07405 149750
Email: contact@dr-it.co.uk

What Personal Data We Collect

We collect personal information when you contact us, use our services, or visit our website.

Information you provide directly:

Your name and contact details (phone number, email address)
Your address (for device collection/delivery if required)
Device information and fault descriptions
Payment information for completed repairs

Information we collect automatically:

Website usage data through Google Analytics
IP address and browser information
Pages visited and time spent on our website
WhatsApp contact information when you use our Chaty plugin

How We Use Your Personal Data

We use your personal information to:

Provide our services:

Process repair requests and communicate about your device
Arrange collection and delivery of devices
Send repair updates and completion notifications
Process payments for completed work

Improve our business:

Analyse website performance through Google Analytics
Respond to enquiries and provide customer support
Maintain records for warranty purposes
Comply with legal obligations

Marketing (with your consent):

Send service updates and business information
Contact you about additional services that might help

Legal Basis for Processing

We process your personal data based on:

Contract performance: We need your information to provide computer repair services you’ve requested.

Legitimate interests: We have legitimate business interests in:

Maintaining customer records for warranty claims
Analysing website performance to improve user experience
Keeping repair histories for troubleshooting purposes

Legal obligations: We retain certain information to comply with business and tax requirements.

Consent: For marketing communications and website analytics, we rely on your consent.

How Long We Keep Your Data

Customer records: We keep your phone number and basic contact details for ongoing business relationships. Repair histories are maintained for warranty purposes.

Financial records: Payment information is kept for accounting purposes in accordance with HMRC requirements.

Website data: Google Analytics data is anonymised and retained according to Google’s privacy policies.

Device data: Any personal data found on devices during repair stays confidential. We don’t access personal files unless specifically required for the repair process.

Data Security

Your personal data is protected through:

Physical security: Our workshop uses secure storage for customer devices and paperwork.

Digital security: We use secure systems for customer communications and don’t store personal data in cloud services.

Access controls: Only Vlad Tabaranu has access to customer information, and all data handling follows GDPR principles.

Professional standards: We’re GDPR compliant and maintain professional insurance covering data protection responsibilities.

Third-Party Services

We use these services that may process your data:

Google Analytics: Analyses website usage with anonymised data to help us improve user experience.

Chaty WhatsApp Plugin: Enables direct WhatsApp contact. Your WhatsApp details are processed according to WhatsApp’s privacy policy.

Payment Processors: Credit card payments are processed securely through our payment gateway. We don’t store card details.

Your Data Protection Rights

Under GDPR, you have the right to:

Access: Request copies of your personal data.

Rectification: Ask us to correct inaccurate information.

Erasure: Request deletion of your personal data in certain circumstances.

Portability: Request transfer of your data to another service provider.

Objection: Object to processing based on legitimate interests.

Restriction: Ask us to restrict processing in certain situations.

Withdrawal of consent: Withdraw consent for marketing or analytics at any time.

To exercise these rights, contact us at contact@dr-it.co.uk or 07405 149750.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience.

Essential cookies: These are necessary for the website to function properly and cannot be disabled.

Analytics cookies: Google Analytics uses cookies to understand how visitors use our website. This helps us improve the site’s performance and user experience.

Communication cookies: The Chaty plugin may use cookies to remember your WhatsApp contact preferences.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Breaches

If a data breach occurs, we’ll notify affected customers and the Information Commissioner’s Office (ICO) within 72 hours, as required by GDPR.

International Transfers

We don’t transfer personal data outside the European Economic Area (EEA) except through Google Analytics, which operates under appropriate data protection measures.

Children’s Privacy

Our services are designed for adults. We don’t knowingly collect personal data from children under 16 without parental consent.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We’ll notify customers of significant changes through our website or direct communication.

Insurance and Professional Standards

Dr IT Services maintains Professional Indemnity Insurance through Arkel Underwriting on behalf of Chaucer Insurance Company DAC (Policy Number: ATAP/1379738), which includes coverage for data protection responsibilities.