Have a question about our services, process, or what to expect? You’re in the right place. Below are answers to the most common questions we get at Dr IT Services — covering repairs, recovery, optimisation, and more.
💻 General Repair FAQs
Do I need to book an appointment or can I walk in?
We work by appointment to ensure fast turnaround. Contact us here to book »
How long do repairs usually take?
Most common repairs are completed within 1–3 working days. Emergency IT repair services are available if you need urgent help.
Do you offer a no-fix-no-fee guarantee?
Yes — if we can’t fix the issue or recover your data, you don’t pay.
Can you provide a quote before starting the repair?
Yes. Diagnostics start from £20 and are waived if you proceed with repair. See our price guide here »
🖥️ Computer & Laptop FAQs
Can you fix a PC that won’t boot at all?
Absolutely — we specialise in boot failure and Windows reinstall services
Do you upgrade older PCs or laptops?
Yes. SSD upgrades and hardware upgrades can bring even 10-year-old systems back to life.
Can you fix my laptop screen or keyboard?
Yes — laptop screen replacement and keyboard repairs are among our most common jobs.
🍏 Mac Repair FAQs
Do you repair MacBooks and iMacs?
Yes — we handle everything from MacBook screen issues to SSD upgrades for iMacs
Can you recover data from a dead Mac?
We offer Mac data recovery and SSD extraction — even if your Mac doesn’t power on.
Is my M1 or M2 Mac supported?
Yes — we support Apple Silicon Macs for repairs and diagnostics.
💾 Data Recovery FAQs
Can you recover data from a dead drive or phone?
Yes — we recover from SSD, HDD, USB, phones, and tablets using advanced forensic tools.
Do you charge for unsuccessful recovery attempts?
No — we operate a No Data, No Fee policy.
How fast is data recovery?
Simple recoveries can be done same-day. More complex cases take 1–4 working days.
⚙️ Optimisation & Upgrades FAQs
My PC is slow — should I replace it?
Often, no. A simple SSD upgrade and optimisation can make it feel brand new.
Do you help with RAM upgrades or gaming builds?
Yes — see our custom gaming PC builds or hardware upgrade options
Do you clean out dust and fix overheating?
Yes — we offer full thermal cleaning and overheating repairs
🧑💻 Remote & Emergency Support FAQs
Can you fix issues remotely?
Yes — we provide remote IT support for software, email, slow PCs, and more.
Do you offer emergency services?
Yes — emergency IT repairs are available by request, including evenings and weekends.
🧭 Location & Service Area FAQs
Where are you based?
We’re based in Harborne, Birmingham and serve all nearby areas — view full list »
Do you offer home or on-site visits?
In special cases, yes — otherwise we work by drop-off for faster service and diagnostics.
Do you serve Smethwick, West Bromwich, Selly Oak, etc.?
Yes — view all local repair areas here »
Still Got a Question?
📞 Call us on 07405 149750
✉️ Or send a quick message here
We’ll get back to you fast.
Other Frequently Asked Questions
Q: What are the prices for Dr IT Services’ computer and laptop repairs?
A: At Dr IT Services, our computer and laptop repair prices are highly competitive. On average, our repair costs range from £20-£50, excluding parts. For detailed pricing, please visit our Pricing Page.
Q: How does Dr IT Services offer affordable computer and laptop repairs?
A: Dr IT Services operates as a home-based service centre, minimizing overhead costs related to shop fronts, employees, and stock. These savings are passed directly to our customers, allowing us to provide affordable repair services.
Q: Does Dr IT Services offer computer and laptop repair services near me?
A: Yes, we primarily serve clients in Birmingham and surrounding areas, including Bartley Green, Bearwood, Bournville, Dudley, Edgbaston, Halesowen, Harborne, Northfield, Oldbury, Quinton, Selly Oak, and Smethwick.
Q: How much does it cost to repair a cracked laptop screen at Dr IT Services?
A: The cost to repair a cracked laptop screen typically includes around £50 for the replacement screen and approximately £40 for fitting. Prices may vary depending on the laptop’s make and model. Contact us for a precise quote.
Q: How long does a computer or laptop repair take at Dr IT Services?
A: We aim to complete most repairs within 24-48 hours (or even a few hours). However, some repairs may take longer if we need to order specific parts or licenses. We will keep you informed with an estimated repair time.
Q: Does Dr IT Services offer a No Fix, No Fee policy?
A: Yes, we offer a No Fix, No Fee policy for all work undertaken. If we cannot diagnose the problem, there is no charge. If we diagnose the issue but you choose not to proceed with the repair, a £20 diagnostic fee applies. This fee is waived if you go ahead with the repair.
Q: Will my data be safe during repairs at Dr IT Services?
A: Absolutely. We prioritize data security and never remove or alter your data unless necessary for backup purposes. We recommend regular backups to prevent data loss and cloud solutions for important data.
Q: What is Dr IT Services’ hourly rate for upgrades and repairs?
A: Our workshop services are charged at a set rate, excluding parts, and will be quoted beforehand. On-site services at customer premises are charged at £50 per hour, excluding parts.
Q: What do I need to provide for a computer repair at Dr IT Services?
A: For desktop repairs, we require only the computer tower/base unit. For laptop repairs, please provide the laptop and its power adapter.
Q: Will I know the cost of my computer repair before Dr IT Services starts the work?
A: Yes, we provide a fixed-price quote before starting any work. There are no hidden charges. If you decide not to proceed with the repair after the diagnosis, a £20 diagnostic fee applies. This fee is waived if you proceed with the repair.
Q: How do I get my computer repaired by Dr IT Services?
A: To get your computer repaired, simply drop off your computer at our address.
