Mac repair is the focus at Dr IT Services in Birmingham. Serving since 2000, CompTIA A+ certified technicians support both Intel and Apple silicon Macs (M1, M2, M3). Independent Mac specialists cover MacBook, MacBook Air, MacBook Pro, iMac, Mac mini, Mac Pro, and Mac Studio across West Midlands homes and small businesses. Independent operation – not affiliated with Apple.
Free diagnostic (2–4h). £20 advanced hardware check waived if you proceed.
No Fix, No Fee on most standard Mac repairs.
Same-day Mac repairs possible when parts are in stock – call to check availability.
Open Tue–Fri 08:00–20:00 • Sat 10:00–17:00 • Closed Sun–Mon. After-hours Mac triage available by arrangement.
Mac Issues? Steps to Protect Your Data
- After a liquid spill, power off your Mac, leave it unplugged, and keep the lid open. Book an assessment immediately.
- Avoid repeated runs of Disk Utility First Aid on drives making noise or failing to mount.
- Do not loop SMC/NVRAM resets if you see a prohibitory symbol or question-mark folder.
- Record messages such as FileVault loop, Internet Recovery, or kernel panic symptoms before calling.
- Contact 07405 149750 for fast Mac diagnostics.
Common Mac Repairs We Perform
- Mac won’t power on – no chime or black screen; issues with DC-in, MagSafe 1/2/3, USB-C PD, PMIC, or logic board.
- Boot issues – kernel panics, prohibitory symbol, question-mark folder, Internet Recovery loops.
- Charging problems – swelling battery, no MagSafe light, USB-C failure – MacBook battery repair.
- Display faults – Retina screen issues, backlight failure, Flexgate (stage-light), Staingate – screen replacement.
- Keyboard/trackpad – butterfly key repeats, dead zones, backlight faults – trackpad repair.
- Fan noise / heat – overheating, throttling, loud fans; resolved with repaste and airflow service.
- Mac I/O ports – Thunderbolt, HDMI, SDXC, audio jack issues; external display not detected.
- Connectivity drops – Wi-Fi, Bluetooth, AirDrop, AirPrint, and file share problems.
- Slow Macs – SSD upgrades, Fusion Drive swaps, NVMe blades – iMac SSD upgrade.
- macOS/software – malware removal, iCloud sync, app issues, Migration Assistant.
Mac Repair Process: Clear 5-Step Workflow
- Free diagnostic (2–4h) – run Apple Diagnostics, EtreCheck, battery/SMART checks, thermal scans.
- Scope and quote – review viable repairs, part availability, and estimated turnaround.
- Imaging-first approach – Time Machine snapshot or disk image before hardware changes; GDPR-aware, consented access. Encrypted return media available
- Mac repair & calibration – top-case, fans, display, SSD, ports, firmware/EFI, T2/Apple silicon DFU.
- QA and return – run stress tests, check True Tone, validate external displays, confirm backups.
Supported Mac Models, Parts, and Upgrades
- Models: MacBook, MacBook Air, MacBook Pro (13/14/15/16″), iMac (21.5/27″ 4K/5K, iMac Pro), Mac mini (2012–2024), Mac Pro (Tower/Trashcan/Rack), Mac Studio.
- Displays: Retina/LCD assemblies, eDP/flex, T-CON, True Tone/ALS sync.
- Top case: UK-ISO keyboards (butterfly & scissor), trackpads, backlight sheets, trackpad cable (2015-era issue).
- Power & I/O: MagSafe 1/2/3, DC-in, USB-C/Thunderbolt 3/4 I/O boards.
- Thermals & audio: fans, heatsinks, thermal paste/pads, speakers, FaceTime HD camera.
- Storage/RAM: SATA SSD (2012–2015), Apple blade SSD (AHCI/NVMe 2013–2015), Fusion→SSD (iMac), RAM SO-DIMM upgrades (iMac/older Mini/2012 MBP).
macOS Platforms and Mac Data Services
| Platform | File Systems | Data Handled |
|---|---|---|
| macOS Sonoma–Big Sur | APFS, HFS+ | Time Machine, iCloud, Photos, Migration Assistant |
| Apple silicon & Intel (T2) | APFS encrypted, FileVault | Firmware updates, DFU restore, secure returns |
| Cross-platform | NTFS, exFAT, FAT32 | Email migration, media transfers, project files |
Mac Repair Methods, Backups & Logistics
- Methods: clean macOS reinstall with updates, EFI/firmware updates, thermal service, hinge/flex remediation where feasible.
- Backups: Time Machine, APFS snapshots, Backblaze/Acronis/Veeam where appropriate.
- Logistics: UK mail-in via Royal Mail Tracked or courier; encrypted return drives available; collect-and-return and limited on-site call-outs by arrangement.
- Advanced storage faults: HDD cleanroom work (heads/platters) via partners; SSD controller/NAND-level techniques where appropriate. FileVault recovery only where valid keys/credentials exist; no brute-forcing.
Mac Repair Pricing Guide
| Service | From (£) | Includes | Turnaround |
|---|---|---|---|
| Basic diagnostic | Free | 2–4h triage | Same day |
| Advanced diagnostic | £20 | Waived if repair proceeds | Same day |
| macOS reinstall & tune-up | £85 | Updates, apps, drivers | Same–24h |
| Battery replacement | £120 + part | Health report, calibration | Same day (stock-dependent) |
| Retina screen replacement | £180 + assembly | True Tone/ALS test | 24–48h |
| Keyboard/trackpad/top-case | £150 + assembly | Backlight, gesture check | 24–72h |
| Thunderbolt/USB-C I/O board | £120 + part | PD & display test | 24–48h |
| SSD upgrade + clone | £140 + drive | Thermal/firmware checks | Same–24h |
| Fan & thermal service | £85 | Repaste, clean | Same day |
| Logic board assessment | from £150 | Repair via partners (where viable) | 2–5 days |
Payments: cash, bank transfer, or online card checkout. VAT invoices provided.
No Fix, No Fee: covers standard repairs only. Liquid damage, data recovery, custom parts, and chip-level work excluded.
Why Clients Choose Dr IT for Mac Repair
- Local, responsive Mac help for students, creatives and SMBs; remote first, limited on-site by arrangement.
- Imaging-first policy to protect data; confidentiality and NDAs available on request.
- Clear “repair vs replace” guidance; OEM or quality aftermarket parts sourced transparently.
- 90-day labour warranty on hardware repairs; parts carry the manufacturer’s warranty.
- Independent Apple Mac specialists – straightforward communication, realistic outcomes.
Mac Repair FAQs
- Do you replace MacBook batteries safely? Yes – with imaging and calibration. See service.
- Can you recover data from a Mac with a question mark folder? Often yes – SSD health and APFS structure are checked first.
- What about Flexgate or Staingate? Display hinge or coating faults assessed; screen/cable parts replaced where viable.
- Can you fix butterfly keyboards? Yes – full top-case or part-only depending on model and condition.
- Do you upgrade iMacs with SSDs? Yes – SATA or NVMe, cloned and thermally checked. See options.
- Are Apple silicon Macs supported? Yes – including DFU Revive/Restore, firmware and thermal tuning.
- Are you Apple authorised? No – fully independent. AppleCare+ still valid at Apple Stores.
- Is No Fix, No Fee available for all Macs? No – excludes liquid damage, bespoke/chip-level jobs, and data recovery.
Helpful references
- Mac (computer) – Wikipedia
- MacBook – Wikipedia
- APFS – Wikipedia • FileVault – Wikipedia
- How to reset NVRAM or PRAM – Apple Support • About the SMC – Apple Support
- Revive/Restore with Apple Configurator – Apple Support
Where Mac Repairs Are Offered
Serving Birmingham: Harborne, Edgbaston, Moseley, Selly Oak, Kings Heath, Quinton, Halesowen, Solihull, Sutton Coldfield, Dudley, and more. See full list
Contact for Mac Repairs
Dr IT Services415 Court Oak Road, Harborne, Birmingham, B32 2DX
Phone: 07405 149750 • Email: contact@dr-it.co.uk
Hours: Tue–Fri 08:00–20:00 • Sat 10:00–17:00 • Closed Sun–Mon
